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Accessibility statement

Overhead close-up of a person reviewing a formal-looking document. They are holding a pen to make notes. A laptop is on the table in front of them. Overlaid is text that reads: "Policy Library".

This accessibility statement applies to the Catch22 website, which can be found at https://www.catch-22.org.uk. This website is run by Catch22 Charity Ltd.

We want as many people as possible to be able to use our website, no matter what their impairments and which technologies they use. For example, this means you can:

  • change the site’s colours, contrast levels, or fonts,
  • modify the text size, line height, and text spacing,
  • zoom in up to 200% without text spilling off the screen,
  • navigate the website using just a keyboard
  • translate the website into a different language, or
  • have the website spoken allowed.

Many of these capabilities are enabled by Recite Me’s web accessibility assistive toolbar technology, which is installed on every page on our website. This toolbar enables all website visitors to customise their experience to suit their accessibility and language needs. You can find out more about this toolbar on the ReciteMe website.

We have also endeavoured to make the website text as simple as possible to understand.

How accessible this website is

We know some parts of this website are not fully accessible. For example:

  • some older videos may not have captions, audio descriptions, or text alternatives,
  • live video streams from events rely on automated captions which may not be fully accurate, and
  • some PDFs and documents are not presented in a structure that can be determined by the system – for example, using header content tags instead of changes in font face.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you encounter content that you cannot access or think we’re not meeting accessibility requirements, please contact: marketing@catch-22.org.uk

Any feedback will be reviewed by the Head of Digital and Social Media and we aim to get back to you within 5 working days, if a response is required.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, you can contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Catch22 Charity Ltd. is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Some older pre-recorded videos may not have text explanations (1.2.1.) captions (1.2.2.), or audio descriptions (1.2.3. / 1.2.5.).

For all videos that are owned by Catch22, we are adding captions and descriptions, and aim to have this completed by July 2023. When we publish new content, we’ll make sure our use of audio and video content meets accessibility standards.

Disproportionate burden

Navigation and accessing information

There is currently no way for website users to skip the repeated content in the page header using a ‘Skip to main content’ button (2.4.1.).

To minimise the impacts of this, users can disable ‘Continuous Play’ using the Recite Me toolbar, enabling them to navigate to the place they would like text-to-speech to begin using their mouse or keyboard, making it possible to skip the repeated content in this way.

Interactive tools and transactions

Our forms are built and hosted through a third-party plugin called Gravity Forms which is ‘skinned’ to look like our website.

These forms may not always offer suggestions in response to errors when they occur (3.3.3.) and, whilst we do not request sensitive data on any forms on our website, our forms do not offer the ability to check or confirm submissions before they are finalised (3.3.4.).

We have assessed the cost of fixing the issues with navigation and accessing information, and with interactive tools and transactions. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment when the supplier contract is up for renewal.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. We have provided accessible HTML pages where it has not been possible to fix the documents themselves.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services, so some documents may not yet have accessible HTML pages alongside them.

We endeavour to ensure that any new PDFs or Word documents we publish meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

These video streams are, however, hosted on YouTube, making automated captions available.

What we’re doing to improve accessibility

We are actively working to improve accessibility on the Catch22 website. We regularly review our website to fix known issues and work on the fixing of any new issues.

This statement was prepared on 2nd February 2023. It was last reviewed on 20th March 2023.

This website was last tested on 6th December 2022. The test was carried out by Catch22, in preparation for the launch of its new website.